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New Member

problem with auto attended 2 "Application aa in dial-peer 1000 not found"

still not workng .

please check my configuration again after imade some chages.

application
service app-b-acd-aa flash:bacdprompts/app-b-acd-aa-2.1.2.2.tcl
  param max-time-call-retry 600
  param voice-mail 5000
  paramspace english index 1
  param service-name app-b-acd
  param number-of-hunt-grps 2
  param handoff-string aa
  paramspace english language en
  param dial-by-extension-option 5
  param max-time-vm-retry 2
  param max-extension-length 4
  paramspace english location flash:
  param aa-pilot 0217155841
  param second-greeting-time 60
  param welcome-prompt _aa1_welcome.au
  param call-retry-timer 15

!
service app-b-acd flash:bacdprompts/app-b-acd-2.1.2.2.tcl
  param app-b-acd-len 10
  param aa-hunt3 5100
  param aa-hunt4 5220
  param number-of-hunt-grps 2
  param app-b-acd-manager-debugs 1

dial-peer voice 1000 pots
service app-b-acd-aa
incoming called-number 0217155841
port 1/1/1

the line still hang up the moment i call.

please help me

7 REPLIES
New Member

Re: problem with auto attended 2 "Application aa in dial-peer 10

I wonder where are your hunts defined.

You might want to add this:

ephone-hunt 1 sequential

pilot 5100

list 4010, 4011

timeout 5

where 4010 and 4011 are DNs defined that are supposed to ring.

hope this helps, if it does, please rate.

cheers.

New Member

Re: problem with auto attended 2 "Application aa in dial-peer 10

i created the hunt group  like you suggested but it doesn't show in the configuration that i entered

Cisco Employee

Re: problem with auto attended 2 "Application aa in dial-peer 10

run the following command

call application voice load app-b-acd-aa

call application voice load app-b-acd

if still have the problem, collect debugs

deb voip ccapi inout

deb vpm signal

deb voice application script

thanks,

Yan

Hall of Fame Super Gold

Re: problem with auto attended 2 "Application aa in dial-peer 10

Already discussed in another thread, please do not post duplicates.

New Member

Re: problem with auto attended 2 "Application aa in dial-peer 10

thanks evry body for your replaies , now when i call the pilot number of the AA service the line is opened and there is no measage heared.

this measage apear in the router when i call "B-ACD service is started"

maybe the problem is form the audio prmpt file from the flash is corupted or som thing .


please help me.

application
service app-b-acd-aa flash:bacdprompts/app-b-acd-aa-2.1.2.2.tcl
  param max-time-call-retry 600
  param voice-mail 5000
  paramspace english index 1
  param service-name app-b-acd
  param number-of-hunt-grps 2
  param handoff-string aa
  paramspace english language en
  param dial-by-extension-option 5
  param max-time-vm-retry 2
  param max-extension-length 4
  paramspace english location flash:
  param aa-pilot 0217155841
  param second-greeting-time 60
  param welcome-prompt _aa1_welcome.au
  param call-retry-timer 15

!
service app-b-acd flash:bacdprompts/app-b-acd-2.1.2.2.tcl
  param app-b-acd-len 10
  param aa-hunt3 5100
  param aa-hunt4 5220
  param number-of-hunt-grps 2
  param app-b-acd-manager-debugs 1

dial-peer voice 1000 pots
service app-b-acd-aa
incoming called-number 0217155841
port 1/1/1

New Member

Re: problem with auto attended 2 "Application aa in dial-peer 10

this is the debug:

   Transfer Number Is Null
*Nov  1 17:51:04.707: htsp_process_event: [1/1/0, FXOLS_PROCEEDING, E_HTSP_RELEASE_REQ]fxols_offhook_release
*Nov  1 17:51:04.707: htsp_timer_stop
*Nov  1 17:51:04.707: htsp_timer_stop2
*Nov  1 17:51:04.707: htsp_timer_stop3
*Nov  1 17:51:04.707: [1/1/0] set signal state = 0x4 timestamp = 0
*Nov  1 17:51:04.707: htsp_timer - 2000 msec
*Nov  1 17:51:04.707: //25/6E9A930C8062/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x29E368C8, Tag=0x0, Call Id=25,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
*Nov  1 17:51:04.707: //25/6E9A930C8062/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Nov  1 17:51:04.707: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov  1 17:51:04.707: :cc_free_feature_vsa freeing 2A53DD08
*Nov  1 17:51:04.707: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov  1 17:51:04.707:  vsacount in free is 0
*Nov  1 17:51:04.975: htsp_process_event: [1/1/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
*Nov  1 17:51:06.707: htsp_process_event: [1/1/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
*Nov  1 17:51:06.707: htsp_process_event: [1/1/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
*Nov  1 17:51:08.615: htsp_process_event: [1/1/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
*Nov  1 17:51:08.615: htsp_timer - 125 msec
*Nov  1 17:51:08.743: htsp_process_event: [1/1/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
*Nov  1 17:51:08.743: htsp_timer - 10000 msec
*Nov  1 17:51:09.703: htsp_process_event: [1/1/0, FXOLS_RINGING, E_DSP_SIG_0100]
*Nov  1 17:51:09.703: fxols_ringing_not
*Nov  1 17:51:09.703: htsp_timer_stop
*Nov  1 17:51:09.703: htsp_timer_stop3 htsp_setup_ind
*Nov  1 17:51:09.703: [1/1/0] get_local_station_id calling num= calling name= calling time=11/01 17:51  orig called=
*Nov  1 17:51:09.703: //-1/7195838C8066/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

*Nov  1 17:51:09.703: //-1/7195838C8066/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x29E368C8, Call Info(
   Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=1000, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
*Nov  1 17:51:09.703: //-1/7195838C8066/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Nov  1 17:51:09.703: //-1/7195838C8066/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Nov  1 17:51:09.703: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov  1 17:51:09.703: :cc_get_feature_vsa malloc success
*Nov  1 17:51:09.703: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov  1 17:51:09.703:  cc_get_feature_vsa count is 1
*Nov  1 17:51:09.703: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov  1 17:51:09.703: :FEATURE_VSA attributes are: feature_name:0,feature_time:710139152,feature_id:26
*Nov  1 17:51:09.703: //26/7195838C8066/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown))
*Nov  1 17:51:09.703: htsp_process_event: [1/1/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
*Nov  1 17:51:09.703: fxols_wait_setup_ack:
*Nov  1 17:51:09.703: [1/1/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
*Nov  1 17:51:09.703: //26/7195838C8066/CCAPI/cc_process_call_setup_ind:
   Event=0x29DCF730
*Nov  1 17:51:09.703: //26/7195838C8066/CCAPI/ccCallSetContext:
   Context=0x2A550E68
*Nov  1 17:51:09.707: //26/7195838C8066/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 26 with tag 1000 to app "_ManagedAppProcess_app-b-acd-aa"
*Nov  1 17:51:09.707: //26/7195838C8066/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Nov  1 17:51:09.707: //26/7195838C8066/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Nov  1 17:51:09.707: //26/7195838C8066/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
*Nov  1 17:51:09.707: htsp_process_event: [1/1/0, FXOLS_PROCEEDING, E_HTSP_RELEASE_REQ]fxols_offhook_release
*Nov  1 17:51:09.707: htsp_timer_stop
*Nov  1 17:51:09.707: htsp_timer_stop2
*Nov  1 17:51:09.707: htsp_timer_stop3
*Nov  1 17:51:09.707: [1/1/0] set signal state = 0x4 timestamp = 0
*Nov  1 17:51:09.707: htsp_timer - 2000 msec
*Nov  1 17:51:09.707: //26/7195838C8066/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x29E368C8, Tag=0x0, Call Id=26,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
*Nov  1 17:51:09.707: //26/7195838C8066/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Nov  1 17:51:09.707: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov  1 17:51:09.707: :cc_free_feature_vsa freeing 2A53DD08
*Nov  1 17:51:09.707: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov  1 17:51:09.707:  vsacount in free is 0
*Nov  1 17:51:09.975: htsp_process_event: [1/1/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
*Nov  1 17:51:11.707: htsp_process_event: [1/1/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
*Nov  1 17:51:11.707: htsp_process_event: [1/1/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
*Nov  1 17:51:13.615: htsp_process_event: [1/1/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
*Nov  1 17:51:13.615: htsp_timer - 125 msec
*Nov  1 17:51:13.743: htsp_process_event: [1/1/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
*Nov  1 17:51:13.743: htsp_timer - 10000 msec
*Nov  1 17:51:14.703: htsp_process_event: [1/1/0, FXOLS_RINGING, E_DSP_SIG_0100]
*Nov  1 17:51:14.703: fxols_ringing_not
*Nov  1 17:51:14.703: htsp_timer_stop
*Nov  1 17:51:14.703: htsp_timer_stop3 htsp_setup_ind
*Nov  1 17:51:14.703: [1/1/0] get_local_station_id calling num= calling name= calling time=11/01 17:51  orig called=
*Nov  1 17:51:14.703: //-1/74907373806A/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

*Nov  1 17:51:14.703: //-1/74907373806A/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x29E368C8, Call Info(
   Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=1000, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
*Nov  1 17:51:14.703: //-1/74907373806A/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Nov  1 17:51:14.703: //-1/74907373806A/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Nov  1 17:51:14.703: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov  1 17:51:14.703: :cc_get_feature_vsa malloc success
*Nov  1 17:51:14.703: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov  1 17:51:14.703:  cc_get_feature_vsa count is 1
*Nov  1 17:51:14.703: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov  1 17:51:14.703: :FEATURE_VSA attributes are: feature_name:0,feature_time:710139152,feature_id:27
*Nov  1 17:51:14.703: //27/74907373806A/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown))
*Nov  1 17:51:14.703: htsp_process_event: [1/1/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
*Nov  1 17:51:14.703: fxols_wait_setup_ack:
*Nov  1 17:51:14.703: [1/1/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
*Nov  1 17:51:14.703: //27/74907373806A/CCAPI/cc_process_call_setup_ind:
   Event=0x29DCF730
*Nov  1 17:51:14.703: //27/74907373806A/CCAPI/ccCallSetContext:
   Context=0x2A552170
*Nov  1 17:51:14.707: //27/74907373806A/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 27 with tag 1000 to app "_ManagedAppProcess_app-b-acd-aa"
*Nov  1 17:51:14.707: //27/74907373806A/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Nov  1 17:51:14.707: //27/74907373806A/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Nov  1 17:51:14.707: //27/74907373806A/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
*Nov  1 17:51:14.707: htsp_process_event: [1/1/0, FXOLS_PROCEEDING, E_HTSP_RELEASE_REQ]fxols_offhook_release
*Nov  1 17:51:14.707: htsp_timer_stop
*Nov  1 17:51:14.707: htsp_timer_stop2
*Nov  1 17:51:14.707: htsp_timer_stop3
*Nov  1 17:51:14.707: [1/1/0] set signal state = 0x4 timestamp = 0
*Nov  1 17:51:14.707: htsp_timer - 2000 msec
*Nov  1 17:51:14.707: //27/74907373806A/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x29E368C8, Tag=0x0, Call Id=27,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
*Nov  1 17:51:14.707: //27/74907373806A/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Nov  1 17:51:14.707: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov  1 17:51:14.707: :cc_free_feature_vsa freeing 2A53DD08
*Nov  1 17:51:14.707: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov  1 17:51:14.707:  vsacount in free is 0
*Nov  1 17:51:15.299: htsp_process_event: [1/1/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
*Nov  1 17:51:16.707: htsp_process_event: [1/1/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
*Nov  1 17:51:16.707: htsp_process_event: [1/1/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
Router#
*Nov  1 17:54:14.707: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
   ccAppShutdownMode: remove it from the queue
Router#
*Nov  1 18:05:37.135: htsp_process_event: [1/1/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
*Nov  1 18:05:37.135: htsp_timer - 125 msec
*Nov  1 18:05:37.263: htsp_process_event: [1/1/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
*Nov  1 18:05:37.263: htsp_timer - 10000 msec
*Nov  1 18:05:38.223: htsp_process_event: [1/1/0, FXOLS_RINGING, E_DSP_SIG_0100]
*Nov  1 18:05:38.223: fxols_ringing_not
*Nov  1 18:05:38.223: htsp_timer_stop
*Nov  1 18:05:38.223: htsp_timer_stop3 htsp_setup_ind
*Nov  1 18:05:38.223: [1/1/0] get_local_station_id calling num= calling name= calling time=11/01 18:05  orig called=
*Nov  1 18:05:38.223: //-1/77432434806E/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

*Nov  1 18:05:38.223: //-1/77432434806E/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x29E368C8, Call Info(
   Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=1000, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transpar

please help me

zdh
New Member

param handoff-string aa,the

param handoff-string aa,the aa name should be exactly the same one as you put at service app-b-acd-aa flash:bacdprompts/app-b-acd-aa-2.1.2.2.tcl. And where is param service-name command?

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