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New Member

Problem with B-ACD CME 7.1 overlap with 0.

Hi,

I configured the following B-ACD, It has  problem when I try to reach extension with option " dial by extension".

Menu option  is " if yoy know extension number dial 1, for sales 2, for credit 3, dial 0 or hold on the line if you want to be assisted by operartor".

after pressing 1 , if I  try to dial extension 0104, just the first digit 0 is accepted. immediately the call is  routed to  ephone-hunt 4 that correspond to operator.

all extension begins with 01XX.

How can I avoid this issue?


application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
  param number-of-hunt-grps 4
  paramspace english index 1
  param dial-by-extension-option 1
  param handoff-string aa
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 0100
  param max-extension-length 4
  paramspace english location flash:
  param second-greeting-time 45
  param call-retry-timer 5
  param voice-mail 4000
  param max-time-call-retry 120
  param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
  param aa-hunt3 1003
  param queue-len 5
  param aa-hunt4 1004
  param aa-hunt2 1002
  param queue-manager-debugs 1
  param number-of-hunt-grps 4
!


!
dial-peer voice 20 pots
service aa
incoming called-number 0100
port 0/1/0:1
forward-digits 4

ephone-hunt 2 sequential
pilot 1002
list 162, 142, 161, 131, 152, 112, 173, 140
final 1004
timeout 10, 10, 10, 10, 10, 10, 10, 10
!

ephone-hunt 3 sequential
pilot 1003
list 0110, 0145, 0123, 0151, 0111
final 1004
timeout 10, 10, 10, 10, 10
!
!
ephone-hunt 4 sequential
pilot 1004
list 0101
timeout 10


ephone-dn  4  octo-line
number 0104
pickup-group 5003
label 0104

ephone  4

mac-address xxxxxxxx

ephone-template 1

type 7940

keep-conference drop-last

button  1:4

4 REPLIES

Re: Problem with B-ACD CME 7.1 overlap with 0.

Hi Filiberto

DTMF option "0" routes the call to the operator. By default, the highest aa-huntX group is defined as the operator one. Here's the sample configuration which I followed to configure my CME.

Call-Queue and AA Tcl Scripts in Flash Memory

Router(config)#application

Router(config-app)#service queue flash:app-b-acd-3.0.0.2.tcl

Router(config-app-param)#param number-of-hunt-grps 3

! -- MUST BE SET. Tells the system how many entries are present in the menu

Router(config-app-param)#param aa-hunt1 6100

! -- Menu option 1 goes to 6100

Router(config-app-param)#param aa-hunt2 6101

! -- Menu option 2 goes to 6101

!-- DTMF option "0" routes the call to the operator. By default, the highest aa-huntX group is defined as the operator one

Router(config-app-param)#param aa-hunt10 1000

! -- Here I put aa-hunt10 to 1000 where 1000 is the extension of the operator

Router(config-app-param)#param queue-len 15

Router(config-app-param)#param queue-manager-debugs 1

Here's the link for BACD configuration for your reference.

Regards

Lavanya

New Member

Re: Problem with B-ACD CME 7.1 overlap with 0.

Hi Lavanya,

thanks a lot for your explanation.

I understand the default option "0", but in this case the issue comes up after dialing "1"  (option that correspond when extension number is known) then a prompt  is listened " enter extension number".

in this case  all extension begins with 0  (01XX).

regards

Hall of Fame Super Gold

Problem with B-ACD CME 7.1 overlap with 0.

Can you take "debug voice application scripts" with "term mon", when pressing 1 and then 0.

New Member

Re: Problem with B-ACD CME 7.1 overlap with 0.

Hi Paolo,

Thanks a lot for your suggestions.

I run the commands you recommended me.I tried with extension number and  0118 and 0104

I can't see in the logs the moment when I dial 1 an then extension number 0104 or 0118.

in all tries I just see destinatino hunt group =1004

Something weird happends because yesterday I can not dial 0104, today I could enter extension 0118 and 0104. I haven't change anything in config.

I'll try once again after office hour because I don't know if there is a period of time where the call is routed directly to operator ;eventhough I haven't defined that option.

regards

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