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New Member

Problem with backup of CUCM Subscriber


We have 1 PUB and 4 SUB of CUCM in our environment. Pub in Dellaware and Sub's are in different locations. I am facing problem with my NY1166 subscriber. Through DRF backup is scheduled for Daily basis. From last 4 days backup of all nodes except 1 which is in NY1166 is not going perfect.

For NY1166 SUB neither automatic nor manual backup is working, RTMT is sending below alert for the same:

Cisco DRFFailure Reason: Master agent was unable to send the backup/restore request to the local agent Node ******** is not connected.

There was some problem in the MPLS link in between PUB and this SUB. So I thought that because of that it is happening. But now link is perfect.

I restarted DRF service(both master and local) on PUB and SUB. Still no luck.

Also I checked the serial no in the ipsec-trust certificate of SUB and it is matching with the serial no in the ipsec certificate in PUB.

Please let me know what can be the cause?



New Member

Re: Problem with backup of CUCM Subscriber

Hi there ,

              Check this document may be it will helpful for you.



New Member

Problem with backup of CUCM Subscriber

Thanks Shaikh. Problem is resolved now. I restarted service of wrong SUB. It's back to normal when I restarted backup and restore services on the affected SUB.