Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Problem with BAT tool trying to add users

Hi All,

Im currently trying to add in phones with users using BAT which ive done several times before but am currently getting a weird problem.

I have exported the spreadsheet fine and the CSV validates but when i go to add them the phones go in without a problem but the users all fail with the following error message.

Object doesn... Unknown or invalid exception number. Check error description for details:Object doesn't support this property or method

Any ideas what it might be? the only user fields im using in the spreadsheet are First Name, Last Name, UserID, Password, PIN, Directory number.

Thanks,

Warwick

4 REPLIES
New Member

Re: Problem with BAT tool trying to add users

Hi Warwick,

Any chance you can attach a few rows of your spreadsheet for all of us to have a look?

:)

Eugene

New Member

Re: Problem with BAT tool trying to add users

Here it is, ive xxxx out names etc but you'll see what im using.

Thanks,

Warwick

New Member

Re: Problem with BAT tool trying to add users

Hi,

Can't really tell much from your spreadsheet cos of the Xs. :)

How about trying out some tests.

Can you add phones alone?

Can you add users alone?

How about just using those mandatory fields?

Example for phone with users, use these columns only:

first name, last name, userID, number of lines, MAC, directory number 1 and display 1.

If these dun work, you probably may need to reinstall BAT.

I had a situation before where my BAT dun work, and reinstalling didn't help. Last resort, I copied the whole BAT folder from a working CCM over and Wala... it worked.

:)

Eugene

New Member

Re: Problem with BAT tool trying to add users

Hello there,

We were experiencing the same problem as you importing users.

Here is how we fixed it.

Uninstall BAT

Delete all the BATFiles folders on the C: drive

Reinstall BAT

Once we did that we were able to import users.

Hope this Helps

139
Views
3
Helpful
4
Replies
CreatePlease to create content