Problem with calls transferred to CTI Route point for voicemail
We have UCM 6.1.3 integrated with Exhange Unified Messaging 10 via SIP. I have a CTI route point (*5XXX) that allows users to forward directly to voicemail.
When an administration assistant receives a call on their bosses line appearance (example: extension 5555) and wants to transfer that call directly to her bosses voicemail (*5555), Exchange immediately thinks the call is from the boss and prompts for the user's PIN.
This only started happening when the bosses voicemail box was moved to Exchange 2010 UM from 2007 UM. In 2007, Exchange would think the call was from the original caller and that caller would get the bosses greeting and be allowed to leave a voicemail.
Is there a way I can ensure that the called number of the transferred caller is presented to Exhange UM and not the bosses extension.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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