Problem with CDR reporting

[vjemin]

I have CDR version: 4.0(0.24).

The latest record for billing data and CallDetailRecord was 29 Dec 2006.

Where I can find what was the problem and what I have to do that it is up to date.

Thanks

[Rob Huffman · Accepted solution]

Hi Vlaho,

This document describes why this might happen and how to resolve this issue;

Data is Absent in Reports Created by the CAR Tool

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Hope this helps!

Rob

[vjemin]

Hi Rob,

I have restarted the Cisco CAR Scheduler service and it works.

But, some other problem happened. I tried to

purge the ART database with procedure (as in document):

Select Start > Programs > Microsoft SQL Server > Query Analyzer.

but I couldn't log in with sa password. I have sa password but I don't know why it doesn't work. Maybe you have some idea?

[Rob Huffman]

Hi Vlaho,

Good stuff! I am pretty sure that you need to use the Directory Manager username/password.

Hope this helps!

Rob