Problem with cisco 3905 and FAC

[c.carrion]

Information:

I have 3 phone models: 3905 (sip), 6921 (SCCP), 6941 (SCCP)

I have the following route pattern with FAC:

9.00!                                International

9.0 [2-8] X [2-7] XXXXX

9.9XXXXXXXX

9. [2-7] XXXXXX

9.10X

9080 [0-1]!                       Number 0800

Callmanager BE version -> 8.6.1.20000-1

Version of phone Fimware -> CP3905.9-2-1-0

Symptoms:

When I call to international numbers or 0800 numbers from the phone model 3905 with the FAC, it holds and there is no routing of the call. But when I disable the FAC of the route-pattern the call is established.

For the other phone models, 6921 and 6941, there is no problem if I make the call to international numbers or 0800 numbers with the FAC enable.

Thanks for your help.

[Leonardo Santana]

Hello,

I using the same CUCM version 8.6.2 and FAC and CMC are working with this 3905 firmware!

Sent from Cisco Technical Support iPhone App

[cristian.munoz]

Leonardo,

What version of CUCM 8.6?, I´m using system version: 8.6.2.20000-2.

TIA

Regards.

[Leonardo Santana]

Is the same version 8-6-2-20000.2

Regards

Leonardo Santana

[Rob Huffman]

Hi Leonardo/Cristian/JM,

I've added my +5 votes for this great help

I think the only question that remains here is where did the

CP3905.9-2-2ES1 CUCM files come from as they aren't available

for download. We know that the problem is phone firmware related

and not CUCM or CME version related.

Leonardo, did you have to get these files from TAC directly?

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

[Leonardo Santana · Accepted solution]

Hello Rob,

Thanks for the rating

Yes i open a case on TAC and they provide the CP3905.9-2-2ES1.

Regards

Leonardo Santana

[Rob Huffman]

Hi Leonardo,

Thanks for this very kind follow up my friend!

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

[cristian.munoz]

From magician hat...

[cristian.munoz]

This 3905.9-2-2ES1 folder ontain APP3905.9-2-2ES1.zz and CP3905.9-2-2ES1.loads files, suported CME only.

TIA

Cristian

[jesusmorales]

Hello Cristian,

You need to upload both files to Cisco Unified OS Administration -> Software Upgrades -> TFTP Files Management. After that you need to restart the TFTP Service from Cisco Unified Serviciability -> Tools -> Control Center - Features Services -> Cisco Tftp. Having done that apply changes in Cisco Unified CM Administration -> Device -> Device Settings -> Device Defaults.

JM

[cristian.munoz]

Dear Jesus

I performed your procedure but nothing happened.

TIA
Cristian.

[jesusmorales]

Hello Cristian,

You need to change CP3905.9-2-2-0 in Captura2.JPG to CP3905.9-2-2ES1. After that reset a Cisco SIP IP Phone 3905.

JM

[Leonardo Santana]

Hello Cristian,

If you want to change the firmware of one IP Phone to test, put the CP3905.9-2-2ES1 at Phone Load Name field at the 3905 IP Phone.

When you install the firmware what was the result that appears after? Sucess?

Regards

Leonardo Santana

[cristian.munoz]

Hey Guys, .....Very cool, It´s working ...finally.

Thanks a lot.

Cristian

[Leonardo Santana]

Hey Cristian,

Thanks for share the results!!! (+5)

Best Regards

Leonardo Santana

[jesusmorales]

Hello Cristian,

Great news!

BR

JM