Problem with Cisco Attendant console

[Ravi Johri]

                   Hi

We Have Cisco attendant console 8.x at site .

As per user they are

" able to log into the “Attendant Console” and access the outgoing numbers located at the bottom of the screen. As far as the internal directory, it does not allow them to access due to the database connection issue. They are getting error “database not connected” on Attendant Console.

Can you please suggest solution to resolve this . Thanks

RJ

[Hermanus Janse van Vuuren]

Have a look at this link on page 33 and 34:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CiscoTSGv8_6_x.pdf

Directory Issues

Directory will not display and C

onsole shows "Database not connected"

message

On the Attendant Console PC:

•

Verify that the Windows User has Full Control access to the following registry key and it’s child

objects: HKEY_LOCAL_MACHINE\Softwar

e\Arc Solutions (See, the section

“Client preferences

do not save / are not retained” section on page

4-4

which shows how the permissions can be found

and changed). (If version is older than 8.0.3 verify HKEY_LOCAL_MACHINE\Software\Borland

as w

ell)

•

Verify that the CUEAC Server can be pinged from the command line by IP Address and Hostname

•

If it cannot be reached via hostname, have this ad

ded to DNS or to the host file on the machine.

On the CUEAC Server:

•

Ensure that the contact database is populated:

–

Open a synchronization log file in C:\Program

Files\Cisco\Logging\LDAP\Log\SSLog_xxxx.txt

–

Check that contacts have been inserted or updated: