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Problem with Cisco CP-7821 Italian locale installer...

Hi,

I've tried to install file "po-locale-it_IT-10.1.1.1000-1.cop.sgn" into UCM 8.5.1 for adding italian support for new phone 7821.

This phone works properly, previouv we have installed last device package ( actuall firmware was cmterm-78xx.10-1-1-9.cop.sgn)
and reload UCM.

When we tried to install file into OS admin-> software upgrade this file report "

Major and minor version numbers obtained from the name do NOT match those of the current version"

We can't select into Network locale and/or Network Locale "italiano" but only "english".

Other phone works with italian language.

Can you help me?

Thanks!

5 REPLIES

Re: Problem with Cisco CP-7821 Italian locale installer...

Hi,

The reason why you are only getting English as locale because "po-locale-it_IT-10.1.1.1000-1.cop.sgn" supports 7821SIP not SCCP.

Details from readme of this firmware version.

===================================================

Italian (Italy)
=====================================================================

---------------------------------------------------------------------
Table: Cisco Unified IP Phone Models (Protocol)
---------------------------------------------------------------------
[X] Cisco Unified IP Phone 3911 (SIP)
[X] Cisco Unified IP Phone 3951 (SIP)
[ ] Cisco Unified IP Phone 7902 (SCCP)
[X] Cisco Unified IP Phone 7905 (SCCP)
[X] Cisco Unified IP Phone 7906 (SCCP)
[X] Cisco Unified IP Phone 7906 (SIP)
[X] Cisco Unified IP Phone 7911 (SCCP)
[X] Cisco Unified IP Phone 7911 (SIP)
[X] Cisco Unified IP Phone 7912 (SCCP)
[X] Cisco Unified IP Phone 7931 (SCCP)
[X] Cisco Unified IP Phone 7931 (SIP)
[X] Cisco Unified IP Phone 7937 (SCCP)
[ ] Cisco Unified IP Phone 7937 (SIP)
[X] Cisco Unified IP Phone 7940 (SCCP)
[X] Cisco Unified IP Phone 7941 (SCCP)
[X] Cisco Unified IP Phone 7941 (SIP)
[X] Cisco Unified IP Phone 7942 (SCCP)
[X] Cisco Unified IP Phone 7942 (SIP)
[X] Cisco Unified IP Phone 7945 (SCCP)
[X] Cisco Unified IP Phone 7945 (SIP)
[X] Cisco Unified IP Phone 7960 (SCCP)
[X] Cisco Unified IP Phone 7961 (SCCP)
[X] Cisco Unified IP Phone 7961 (SIP)
[X] Cisco Unified IP Phone 7962 (SCCP)
[X] Cisco Unified IP Phone 7962 (SIP)
[X] Cisco Unified IP Phone 7965 (SCCP)
[X] Cisco Unified IP Phone 7965 (SIP)
[X] Cisco Unified IP Phone 7970 (SCCP)
[X] Cisco Unified IP Phone 7970 (SIP)
[X] Cisco Unified IP Phone 7971 (SCCP)
[X] Cisco Unified IP Phone 7971 (SIP)
[X] Cisco Unified IP Phone 7975 (SCCP)
[X] Cisco Unified IP Phone 7975 (SIP)
[X] Cisco Unified IP Phone Expansion Module 7914
[X] Cisco Unified IP Phone Expansion Module 7915
[X] Cisco Unified IP Phone Expansion Module 7916
[X] Cisco Unified IP Communicator (SCCP)
[X] Cisco Unified Wireless IP Phone 7920 (SCCP)
[X] Cisco Unified Wireless IP Phone 7921 (SCCP)
[X] Cisco Unified Wireless IP Phone 7925 (SCCP)
[X] Cisco Unified Wireless IP Phone 7926 (SCCP)
[X] Cisco Unified IP Phone 6901 (SCCP/SIP)
[X] Cisco Unified IP Phone 6911 (SCCP/SIP)
[X] Cisco Unified IP Phone 6921 (SCCP/SIP)
[X] Cisco Unified IP Phone 6941 (SCCP/SIP)
[X] Cisco Unified IP Phone 6961 (SCCP/SIP)
[X] Cisco Unified IP Phone 8961 (SIP)
[X] Cisco Unified IP Phone 9951 (SIP)
[X] Cisco Unified IP Phone 9971 (SIP)
[X] Cisco Unified IP Phone 8945 (SCCP/SIP)
[X] Cisco Unified IP Phone 8941 (SCCP/SIP)
[X] Cisco Unified IP Phone 3905 (SIP)
[X] Cisco Unified IP Phone 8831 (SIP)
[X] Cisco Unified IP Phone 7821/41/61 (SIP)

=======================================================

New Member

Re: Problem with Cisco CP-7821 Italian locale installer...

Hi,

yes, this phone works only in Sip...

It was now registred into UCM in Sip but with English option menu....

In the meantime, I've tried to install this file into another UCM (version 9.x) and, in this situation UCM

installation works fine!

So, this language version isn't compatible with UCM 8.5.x .....?

Problem with Cisco CP-7821 Italian locale installer...

Hi.

At point 2.3 of locale readme, is specified that this locale may not work with CUCM versions prior 10.x

2.3 This version of Cisco Unified Communications Locale Installer may not work with Cisco Unified Communications Manager versions prior to 10.0 and Cisco Unified Communications Manager versions after 10.0.

This could be the reason.

HTH

Regards

Carlo

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New Member

Problem with Cisco CP-7821 Italian locale installer...

So,

I've tried to install this file into another UCM, version 9.1.1, and in this situation UCM installation works fine....

This is a Readme file that we found for this phone model...:

http://www.cisco.com/web/software/282074291/108723/po-locale-10.1.1.1000-ReadMe.txt

"

2.3 Cisco Unified Communications Manager versions 5.0 and greater require the signed Cisco Options file (*.cop.sgn). Do not attempt to apply an executable (*.exe) file to the Linux platform." ?????

In the meantime we have open a tac case for obtain additional info/support about....


So, datasheet reports that this model was supported by UCM 8.5.1, infact exsist correct device package and firmware for.

Anyway,if you have some updates, please let me know!

Thanks! 

Problem with Cisco CP-7821 Italian locale installer...

Hi.

I was referring to the following doc which is CUCM 10.0.1(1) user locale update

http://www.cisco.com/web/software/282074333/108731/cm-locale-10.0.1.1000-ReadMe.txt which has the same release date.

You can try to install this on your CUCM 8.5.

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
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