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Problem with installation CUCM 7.0 on 7815-I1 - Critical Error

Hi,

I’m try to install CUCM 7.0 (7.0.1.11000-2) on MCS 7815-I1-CC2/IPC3 (2 GB RAM, 80GB HDD SATA). After first part of installation, server reboot and shows:

Cirital Error

The installation has encountered a unrecoverable internal error. For futher assistance report the following information to your support provider.

Command
"/usr/local/bin/base_scripts/pmNormalizeGeneric/tmp/ipmWorkFile" has exceeded timed threshold of 90 seconds

The System will now halt.

CONTINUE”

I,m try to upgrade manually BIOS with FWUCD-2.1.1-I, FWUCD-2.4.1-I, FWUCD-2.2.1-I. but no result...

1 REPLY
Cisco Employee

Re: Problem with installation CUCM 7.0 on 7815-I1 - Critical Err

Hi,

It looks like you could be hitting:

CSCsg78450 - Install fails when pmNormalizeGeneric exceeds 90 second threshold

Symptom:
Install fails with an error about /usr/local/bin/base_scripts/pmNormalizeGeneric has exceeded timed threshold


Conditions:
This  happens when there is a media error on the DVD that prevents reading  the DVD.  We have also seen it happen during an network outage when  installing over then network.


Workaround:
Please  try a different DVD or CD drive.  Or, if installing over the network  please review all firewall, MTU, NAT or other applicable settings.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg78450

Hope this helps

Jay

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