Hello I have a UCM 7.0.1 installation and have Attendant console set up for the 2 front Attendants and if they are either on a call or not logged in the Calls get qued up and they here a MOH greeting that says thank you for calling ABC company please hold your call will be ..........
My problem is this the 1st caller to call in and get in the que hears the greeting from the begging the next caller hears the greeting from where ever it is at from the 1st caller. I tested this my self with 3 phone calls up and indeed hear this. Multicast is not enabled.
One more note to that I was just reading the cisco notes on that. "Note : Cisco recommends checking this check box. If continuous play of an audio source is not specified, only the first party placed on hold, not additional parties, will receive the MOH audio source. "
If this is the case then that wont work because what the message is for is when both Receptionist are on the phone the next caller and subsequent callers will here thank you for calling ABC company all our attendants are busy now so forth and so on. I think you get the picture.
So if cisco's note is true about the 1st caller hearing this then that wont work because other callers wont hear it. Any more thoughts.
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