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problem with my 7911 phone when i press Keys 1,2 or 3 it leads me to settings menu.

I have a problem with my 7911 phone when i press Keys 1,2 or 3 it leads me to settings menu. I cannot factory reset phone because  when i press 1 after holding # it starts booting.

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Hall of Fame Super Silver

How about factory rest by

How about factory rest by going to menu, pressing **#, and then selecting erase?

Chris

Hello Chris ,I have tried

Hello Chris ,

I have tried this but it didn't help.

The firmware version is SCCP11.9-3-1SR3-1S

May be it will give you any tip. Is there any bug in this version ?

Hall of Fame Super Silver

I have never heard of bug

I have never heard of bug causing this type of an issue. Do you have other phones of the same models and if so do they behave the same way? Sounds to be like faulty phone.

Chris

I've been told by my college

I've been told by my college that they had this problem once, and they resolved it by downgrading the firmware. But i could not do this unfortunately.

Konstantin
 

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