Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Problem with Publisher and Subscriber Database and Web Administration Page

Hi to all,

We have a cluster with 3 CCMs (one Publisher and two Subscribers), version 4.2(1).

The problem happened two days ago with the web administration page in the Publisher and one Subscriber, for example: an ip phone is registered in the second subscriber and the other two servers appears NOT FOUND, everything works fine but the web administration page.

Things we have done and still failing:

     -We have restarted the RIS Data Collector service of all CCMs.

     -Check the SQL and restore de database sql and OK.

     -Run DBLHelper and faces are green.

     -Reset the phone from the Publisher and still NOT FOUND.

Is really strange behaviur but works fine.

Need some help.

Best regards,

Alberto

1 REPLY
Bronze

Re: Problem with Publisher and Subscriber Database and Web Admin

Hi,

I had a very similiar issue with Callmanager 3.3.I know its not the same version but my issue turned out to be someone had attempted an upgrade and it hadn't worked properly causing some files to be different.Try running the admin and do an out of sync to see make sure verything is up to date.

In the end i had to rebuild the box from scratch.

Also 4.2(1) is one of the early releases of 4.2 and it may well be a bug.

mark

135
Views
0
Helpful
1
Replies
CreatePlease to create content