I?ve configured the B-ACD with 2 menu option. The AA script is launched correctly and I can hear the gretting and the menu options. Whe I choose one menu option and there is agent available, there is no tone indicating that the calling is performing, but the telephone is ringing. Is this normal? I only hear silence... but I think I should hear the tone indicating that one telephone of the hunt-group is rinning.
AA-BACD uses certain techniques for transferring the call so that sometime the result is not what one expects. For example, when transferring by extension, and the called phone is busy or no answer, the call is dropped instead of returning to the script. I've made modification to return to script that I've posted in "General" forum some time ago in the form of Unix diffs. If you are interested in the whole modified script, contact me at the email address that is in my profile.
Just to add a note to the great info you received from Paolo, the Ringback Tone is presented when connecting via "Drop-Through" mode not the "Interactive" mode which you are using to offer Menu Options.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...