I'm working on something for our Sexual Health Information Line. I've setup an upfront Call Handler in Unity Connection 8.5 where when callers press 3 they get transferred to a public health nurse on DN 1725. The problem is that it is mandated the nurses cannot see the phone number of the person calling.
As a result, I modified the Call Handler so when callers press 3 it goes to DN 1723 which then translates to 1725 and restricts the Caller ID information. However, if the nurse does not pickup the call on 1725, the call does not go to the voicemail of 1725, it appears to want to go back to 1723 (the cfbna behaviour on 1725 is to go to voicemail). Is there a way I can get the caller to land in 1725's voicemail?
Can you show a screen shot of Port Monitor in RTMT or Remote Port Status Monitor available from ciscounitytools.com for when the call hits UCON? Or are you saying it does not go back to UCON at all after RNA timer? If the second, then make sure you have proper CSS applied to call forward settings, and also what happens when you dial the 1726 directly from another phone?
Thank you very much for your reply and help. I ended up finding the problem being at the translation pattern. I changed the Connected Line ID and Connection Name Presentation values from Default to Restricted.
All I really needed was to keep the Calling Line ID and Calling Name Presentation at Restricted.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...