Problem with uc500 Auto Attendant and BACD Service
Hi. I'm supposed to configure in my company's automated announcements. We have a Cisco UC500 and I've made all the settings using the Cisco Configuration Assistant.
The following procedure is set:
If anyone wants to reach customer service, he is redirected to the BACD system, where first the Hunt Group will sequentially call. Assuming nobody comes the announcement that all employees are engaged and will just wait for the caller.
This works wonderfully well.
Only now will be led by a certain time the caller to an auto attendant, where he can continue to receive wait or leave a message on the voice mailbox.
Here, however, the thing does not works. The Forward to the auto attendant does not work and after the expiration of the waiting period is the caller as saying that at the moment, no employee is available and he should sign again later thrown out of the line.
application service bacd param queue-cme-debugs 1 param aa-hunt1 A110 param number-of-hunt-grps 10 param queue-len 30 exit telephony-service no hunt-group report url suffix exit ephone-hunt 50 sequential description *** CCA BACD *** no list pilot A110 no-reg pilot statistics collect no auto logout no display-logout "" list 201, 501 timeout 8, 8 exit application service aaservice0 param max-time-vm-retry 3 param voice-mail 800 <--- Here are the number from the Auto Attendant param aa-pilot 110 param max-time-call-retry 130 param number-of-hunt-grps 1 paramspace english index 0 paramspace english language en paramspace english location flash:/bacdprompts/ param handoff-string aaservice0 param call-retry-timer 1 param service-name bacd param drop-through-option 1 param second-greeting-time 30 param welcome-prompt _bacd_music_on_hold.au param drop-through-prompt _bacd_welcome.au exit
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