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New Member

Problem with Unity xfer to extension

I have a problem with Unity 7.0 that is probably simple but is driving me crazy - incoming calls are directed to a call handler, whenever someone dials a subscriber extension from the call handler then it sends the caller direct to the subscriber greetings, doesn't ring the phone directly. Is there a way to make it transfer to the phone? Like a release-to-switch transfer?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problem with Unity xfer to extension

Go to the subscriber page, under transfer settings, choose the option to ring the subscriber extension.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Problem with Unity xfer to extension

Go to the subscriber page, under transfer settings, choose the option to ring the subscriber extension.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Problem with Unity xfer to extension

spot on as usual Java, for some reason I thought setting the transfer rule like that would keep it from ever going to greetings... It fixed the issue though...

any idea why these changes have to be made on the "alternate" setting for everybody? changing this on standard for subscribers or call handlers is not working.

Cisco Employee

Re: Problem with Unity xfer to extension

Most likely you have the alternate greeting enabled. If you enable the alternate greeting if overrides all other greetings.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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