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Community Member

problem with user's message in mailbox CUE7.1

      Hi,

End user has a CM ver 7.1.5 with NM- CUE 7.1, a few user has a problem with the messages that are listened when someone leaves a massage;

the extension number in past was assigned to other user (this extension was associated to mailbox).

After the reassignation of the extension the mailbox was deleted and created a new one, the user records all new prompts for his voicemail (we verified when user access to his voicemail via phone's button), but when someone leaves a message is listened the old prompts not the new ones of the new user.

I have checked the config of the mailbox , is exactly the same as the other so  I don't understand why the new prompts are not listen, the old user was delete completly.

any suggestion?

regards

9 REPLIES

problem with user's message in mailbox CUE7.1

Did you do a "show run" within the CUE module to verify if the previous user was completely removed?

HTH

Regards,

Yosh

HTH Regards, Yosh
Community Member

problem with user's message in mailbox CUE7.1

Hi Yosh,

Yes,  I double check by GUI and sh run

regards

problem with user's message in mailbox CUE7.1

Try removing the "voicemail mailbox" via the CLI.

HTH

Regards,

Yosh

HTH Regards, Yosh
Community Member

problem with user's message in mailbox CUE7.1

Hi yosh,

I've already done that but problem remains

regards

problem with user's message in mailbox CUE7.1

Hi

Can you share the config of voicemail box for one user who has an exsting issue.

thanks

Please rate all useful information

problem with user's message in mailbox CUE7.1

Hi

I hope to make sure under voicemail configuation

greating alternate

no tutorial

thanks

please rate all useful infromation

problem with user's message in mailbox CUE7.1

Hi Filiberto,

There is  a  resync option on the CUE GUI, try resyncing the CUCM & CUE.

Make sure that the new user has recorded his prompts correctly.

See if that works.

Regards,

Kevin

Community Member

problem with user's message in mailbox CUE7.1

Hi Kevin,

I can't find resync option in CUE GUI,

by CLI do you know the command  CUE 7.1

regards

Community Member

problem with user's message in mailbox CUE7.1

kevin,

I solved the problem for prompt ,but the Ip phone's display shows New voicemail for XXXX, but XXXX is the name of the old user.

I don't know form where takes the old name. IP phone is a 6921

regards

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