End user has a CM ver 7.1.5 with NM- CUE 7.1, a few user has a problem with the messages that are listened when someone leaves a massage;
the extension number in past was assigned to other user (this extension was associated to mailbox).
After the reassignation of the extension the mailbox was deleted and created a new one, the user records all new prompts for his voicemail (we verified when user access to his voicemail via phone's button), but when someone leaves a message is listened the old prompts not the new ones of the new user.
I have checked the config of the mailbox , is exactly the same as the other so I don't understand why the new prompts are not listen, the old user was delete completly.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...