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Problem with Voice gateway when make a call ?

Dear all,

Can anybody help me to resolve this problem with voice gateway. I setup my Cisco Router 2801 as Voice Gateway for branch. My cisco router use VIC2-4FXO voice port and PVDM2-32 for digital processor. With the same configuration, I ready setup successful for another branch with the same type of voice gateway. But in this branch, After finished setup voice gateway, I make a call from IP Phone to PSTN, I alway recieved busy tone and can not make the call. When I make a call from PSTN to voice gateway, Voice Gateway can not start IVR Applicatoin for welcome prompt. And when I make a call from PSTN to Voice Gateway, I recieved this alert from terminal console:

Jul 14 09:23:55.395: %SYS-2-MALLOCFAIL: Memory allocation of 888 bytes failed f
rom 0x6031F30C, alignment 0
Pool: Processor  Free: 336  Cause: Not enough free memory
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "AFW_application_process", ipl= 4, pid= 270 -Traceback= 0x611B8B48 0x
6022D6C4 0x602349DC 0x62F6A9E0 0x6031F314 0x6025904C 0x602590C0 0x61B57B5C 0x61B
56EF0 0x61B4DB20 0x61B58464 0x61B5D678 0x61A5F6A4 0x61A60CD4 0x61A63348 0x6233ED
88


*Jul 14 09:24:05.467: %VTSP-3-DOCALLHISFAIL:
vtsp_do_call_history: cannot allocate call history entry to release active call
entry

Jul 14 09:27:23.539: %SYS-2-MALLOCFAIL: Memory allocation of 98300 bytes failed
from 0x616B01CC, alignment 0
Pool: Processor  Free: 83376  Cause: Not enough free memory
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "Virtual Exec", ipl= 0, pid= 267 -Traceback= 0x611B8B48 0x6022D6C4 0x
602349DC 0x62F6A9E0 0x616B01D4 0x611C63A8 0x61218CD4 0x612190D0 0x611FDCD0 0x611
FCAAC 0x611FDCD0 0x6121CBD8 0x623D93E0 0x623D93C4

Errors appear when I make a call from PSTN to voice gateway and call from IP Phone to Voice gateway, can not make the call, only busy tone reflect. My Cisco Router used for routing between branch and Head Office and voice gateway function.

After I reload cisco router, I can only make one call from IP Phone to PSTN, and after the next call can not done, this errors appear and I only received busy tone.  With this same configuration, another voice gateway at another branch normal operate.

Can anybody help me, thank you very much,

Trung.

1 REPLY
Cisco Employee

Re: Problem with Voice gateway when make a call ?

Hi Trung, It looks like you are experiencing issue with IOS. It could be a potencial bug with the IOS because of the traceback. You can copy the show tech and paste in the output interpreter tool in the link below: https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl  Thanks, Marcos

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