I have 3 customers so far running CM Business Edition, and they are all experiencing the same problem. After exactly 24 days the AC service stops functioning. The service itself is still started and seems to be working, but calls cannot be queued and the attendant cannot log in. I called TAC and sent them numerous logs, but they don't seem to get it.
Please don't tell me that I'm the only person in the world who has installed CMBE with AC.
I cannot help on the specific issue, but if the assigned the TAC CE "doesn't get it", you should request the case to be escalated to P1, and engineering to be involved. After you upgrade to the lasted ES available, if still issues, they can ask remote access to the system for an exact diagnosis.
With three customers affected it is your right to request all the above !!!
Yeah, and I will, it's just a timing issue right now with other projects on the docket. Also, the 24 day thing doesn't help either. One customer had to upgrade to an ES for another reason, but that didn't solve our problem. I will escalate and send to engineering and report my results.
Hi, do you mean the 24h/day availability for P1 cases? Do not worry, it's just nominal, nobody will call you outside business hours, especially after the case in in Eng. hands.
What matters is that you keep pressing and never keep "the ball in your field". There are very specialized teams for CCM issues, it's just that unless you ask, your case is not given to them, in the hope it will go away by other means.
On page 95 they discuss changes in the documentation from the 6.0 literature that was omitted before. Last one being the following note:
You must always enable the superprovider feature by associating the ac application user with the user group "Standard CTI Allow Control of All Devices" and must not associate any devices with the Cisco Unified Communications Manager Attendant Console ac application user.
CautionSystem instability can occur if you associate devices to the Cisco Unified Communications Manager Attendant Console application user.
After checking, all 3 clients are configured with the phone attached to the AC user.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...