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Community Member

Problems with TCL

Hi,

I have a Router Cisco 2821 in mode CME with a TCL "app-b-acd-aa-2.1.0.0.tcl". The problem is that it does not work when any option is not pressed the call does not happen directly to the operator, it is repeated the menu indefinitely. According to the documentation the paramether that it controls this option is "param menu-timeout" that I have actualemente it to 1.

configuration :

!

application

service queue flash:app-b-acd-2.1.0.0.tcl

param queue-len 10

param aa-hunt9 1200

param queue-manager-debugs 1

param aa-hunt2 1200

param number-of-hunt-grps 2

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

param number-of-hunt-grps 2

paramspace english index 1

param menu-timeout 1

param handoff-string aa

param dial-by-extension-option 1

paramspace english language en

param max-time-vm-retry 1

param aa-pilot XXXXXXXX

param max-extension-length 4

paramspace english location flash:

param second-greeting-time 20

param call-retry-timer 15

param voice-mail 1200

param max-time-call-retry 1

param service-name queue

!

session

start application queue

!

!

somebody knows because it happens this?

Thanks

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