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Community Member

Program Phone Button

Ok, hopefully I am on the correct forum....

We currently have a main helpdesk number that after a few  rings, will ring over on other extentsions.  Since this number is different from the rest of the department, I would like to program a button on my phone/line so when the helpdesk line is called, the button on my phone will light up and display who is calling.  The model of phones I am looking to do this on is the Cisco 7962 and 7942.

Thanks

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Program Phone Button

Yes, if you want to have a new/separate DN for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
6 REPLIES
Cisco Employee

Program Phone Button

And what do you use???

CUCM?? CME?? version???

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Program Phone Button

Sorry, we are using Cisco Unified CM 7.1.5.

Cisco Employee

Program Phone Button

You can add another line (if there's room on the phone) as a shared line, or add it as a line group, or use your current line on a line group.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Program Phone Button

So I just programing the button as a new DN?

Cisco Employee

Program Phone Button

Yes, if you want to have a new/separate DN for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Program Phone Button

Created a new BLF SD and that was what I was looking for.  Thanks for setting me on the right track.

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