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New Member

programme 'second line' softkey as single number speed dial on 7942 (CCME)

I have a CCME (3900 V15) with 7942 phones.

Is it possible to programme one the two 'line' softkeys (the two on the right of the LCD) to achieve this?

I believe these 'lines' are referred to as ‘buttons’ in the configuration.

i'm thinking a translation pattern to achieve the tail end but I can't figure out how the force (say button 2:1001) to dial something just by pressing it so that I can Xlate it to what I want.

Any ideas?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: programme 'second line' softkey as single number speed dial

Monitor-Line Button for Speed Dial is what you want. There is a good example in the link I gave you.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11

Button 2 on ephone 2 if pressed will speed dial extension x2311 and monitor the status of the line as well.

Please rate helpfull answers!

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

Amine Nouasri wrote:

Monitor-Line Button for Speed Dial is what you want. There is a good example in the link I gave you.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11

Button 2 on ephone 2 if pressed will speed dial extension x2311 and monitor the status of the line as well.

Please note that OP did not ask about monitor lines. Anyway the preferred way to "monitor" lines isn now BLF-speed dial. That has many advantages, not last the user can set edit their BLF directly from phone UI.

27 REPLIES

programme 'second line' softkey as single number speed dial on 7

Use the link below to configure Speed Dial buttons on the CME platform.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmespeed.html#wp1010702

Please rate helpfull answers!

New Member

programme 'second line' softkey as single number speed dial on 7

Yip - I did that. Got rejected.

Problem 1 = Call Center manager from hell

Problem 2 = Manager has seen this done before on another CMEx system!

Alternatives = 0!

New Member

programme 'second line' softkey as single number speed dial on 7

ephone-dn 1

button 2:91001

/91001/ /0123456789/

?????

going to test it now................

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

geraghtyconor wrote:

Yip - I did that. Got rejected.

Problem 1 = Call Center manager from ****

Problem 2 = Manager has seen this done before on another CMEx system!

Alternatives = 0!

The indication you have been given above is 100% correct: configure speed-dial button. Explain why that is not acceptable, because as it impossible to understand.

Then from the rest of your postings it seems to me you are are not familiar with CME configuration.

Re: programme 'second line' softkey as single number speed dial

Monitor-Line Button for Speed Dial is what you want. There is a good example in the link I gave you.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11

Button 2 on ephone 2 if pressed will speed dial extension x2311 and monitor the status of the line as well.

Please rate helpfull answers!

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

Amine Nouasri wrote:

Monitor-Line Button for Speed Dial is what you want. There is a good example in the link I gave you.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11

Button 2 on ephone 2 if pressed will speed dial extension x2311 and monitor the status of the line as well.

Please note that OP did not ask about monitor lines. Anyway the preferred way to "monitor" lines isn now BLF-speed dial. That has many advantages, not last the user can set edit their BLF directly from phone UI.

New Member

programme 'second line' softkey as single number speed dial on 7

cheers....

My customer want one of the line buttons on the right-hand-side of the 7942 to dial 0123456789 when pressed - the end.

I'm using a call manager express system.

My customer will consider no alternatives.

ephone 1

button 1:90123456789 ??

or

button 1:91001

/1001/ /0123456789/

??

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

geraghtyconor wrote:

cheers....

My customer want one of the line buttons on the right-hand-side of the 7942 to dial 0123456789 when pressed - the end.

I'm using a call manager express system.

My customer will consider no alternatives.

As mentioned before already. Speed-dial button does exactly that, but you have not explained why that is not acceptable to your customer

New Member

programme 'second line' softkey as single number speed dial on 7

No alternatives will be considered - she's seen it before and wants it on her new system - THE END!

pls come to peace with this.

Note the lower button - once pressed 01698.....ect. is dialled.

unfortunately I dont have access to the CME associated with the 7940 in thepic!!

Re: programme 'second line' softkey as single number speed dial

I don't know what your issue is, but everyone on here has already explained  that, what you want to configure is a speed dial. As mentioned by Amine, below  is what you need to do.

Spped-dial.JPG

Example:

ephone 1

mac-address 1234.5678.ABCD

button 1:2

speed-dial 1 91001 label Work

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

programme 'second line' softkey as single number speed dial on 7

You're not reading my request.

press line 2 (see pic) and it automatically dials 01698.........

how is this configured on a call manager express?

Hall of Fame Super Red

programme 'second line' softkey as single number speed dial on 7

Hi there,

The pic looks like a Speed Dial with a label of

01698611020 I think that's all they've done here

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

New Member

programme 'second line' softkey as single number speed dial on 7

EXACTLY!

how did they make a line a speed dial?

programme 'second line' softkey as single number speed dial on 7

Find the phone you want to add the speed dial to and enter "speed-dial 1 01698611020 label 01698611020"

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

programme 'second line' softkey as single number speed dial on 7

ephone 1

speed-dial 1 01698611020 label 01698611020

And that will produce the result exactly per the picture??

or, will it enter a speed dial in the directories menu!!!

read the question!!!

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

geraghtyconor wrote:

ephone 1

speed-dial 1 01698611020 label 01698611020

And that will produce the result exactly per the picture??

or, will it enter a speed dial in the directories menu!!!

read the question!!!

That will produce the result exactly per picture, as 4 (four) people have told you on this thread!

Furthemore, users can configure and edit that by thmselves from the phone !!

Read and understand the answers, and stop be assuming about others not understanding!!!

New Member

programme 'second line' softkey as single number speed dial on 7

I apologise!

Alas - no button still!!

i think we're half way there - perhaps I need ...

button 2:(put something here like TeleWere perhaps!!)??

here's my config ............................

ephone-dn  77  dual-line

number 4389

label Hot Desk

description 4389

name Hot Desk

!

ephone  77

mac-address xxxx.xxxx.xxx

ephone-template 2

fastdial 1 901302123456 name access code

speed-dial 2 901302123456 label "TeleWare"

type 7942

button  1:77

!

Re: programme 'second line' softkey as single number speed dial

Hi

ephone  77

mac-address xxxx.xxxx.xxx

ephone-template 2

fastdial 1 901302123456 name access code

speed-dial 1 901302123456 label "TeleWare"

type 7942

button  1:77

!

Try this speed-dial 1 901302123456 label "TeleWare"

Hall of Fame Super Gold

programme 'second line' softkey as single number speed dial on 7

Remove fastdial.

Configure speed-dial 1.

Reset phone.

Again; you do not need things like button 2:

New Member

programme 'second line' softkey as single number speed dial on 7

Nope!

So! I dont need to perform any configuration on the button I wish to apply the change!!

I have configured this on my lab 2900/ccme and same result - nothing appears on button 2 (Line 2) - and why would it!

You are providing a speed dial config which applies to the speed dial menu under the directories button.

New Member

programme 'second line' softkey as single number speed dial on 7

I think Amine Nouasri's answer might be the right direction.

i'm try to configure a line button to automatically dial a number.

somehow button 2: needs a config to manipulate it to dial a number once it is pressed.

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

geraghtyconor wrote:

Nope!

So! I dont need to perform any configuration on the button I wish to apply the change!!

I have configured this on my lab 2900/ccme and same result - nothing appears on button 2 (Line 2) - and why would it!

You are providing a speed dial config which applies to the speed dial menu under the directories button.

Really there is to say that you have a difficult attitude to deal with, even if you apologized before. Clearly, you have zero experience in configuring CME, and this is the very first time you are configuring a speed-dial, yet you have formed in your mind that for somethig to appears on button 2, you need to have a "button 2" command, and you are not believing anything else. The simple fact is that you are wrong:

On an IP phone, speed-dial entries are assigned to unused line buttons. Then, after all line buttons are used, subsequent entries are added but do not have an assigned line button. The speed-dial entry is not related to the physical button layout of the phone. Entries are assigned in order of speed-dial tag.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmespeed.html#wp1021955

The entries that appears under personal directory are fastdial, not speed-dial.

Now, check your ephone-template configuration, as it may have a custom button-layout. And if not that, you are doing something else wrong.

programme 'second line' softkey as single number speed dial on 7

+5 Paolo

Yosh

HTH Regards, Yosh
New Member

programme 'second line' softkey as single number speed dial on 7

+3.5!

We do use custom softkeys...

ephone-template  2

service phone ehookEnable 1

user-locale 1

softkeys idle  Redial Newcall Cfwdall Gpickup Pickup

softkeys connected  Hold Endcall Trnsfer Confrn ConfList Park

softkeys ringing  Answer

Hall of Fame Super Gold

programme 'second line' softkey as single number speed dial on 7

That doesn't change how speed-dial appears, so there must be something else.

New Member

programme 'second line' softkey as single number speed dial on 7

Success!!

THANK YOU AMINE!!!

ephone  1

mac-address xxx.yyyy.zzzz.aaaa

type 7940

button  1:1 2m8

!

ephone-dn  8

number 0123456789

call-forward all 90123456789

FYI

ephone  1

mac-address xyz

fastdial 1 0123456789 name access number

blf-speed-dial 2 0123456789 label "winging_it_&_getting_caught_out"

speed-dial 1 0123456789label "only_reading_manuals&having_no_practical_experience"

Only results in 'access number' appearing in my personal speed dial nothing else - after full phone reset (cable out/in)

Happy Thurs all!!

Hall of Fame Super Gold

Re: programme 'second line' softkey as single number speed dial

That still does not explain why "speed-dial" does not work, as it does in the thousands of other CME's installed in the world.

Perhaps had you remove "speedial" it would have, but you gave up.

Now you have an extra DN and setting that are not necessary, Also Note the DN 8 is single line so it canot do attended transfer, also it has a different number that the original user number.

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