Hi i have configured a test subscriber on UNity 4.0(5) so when i make an internal call to him the voicemail answers the call after three ringings but when i tried it from the PSTN and IPCC Ivr answers me then i dial the same subscriber extension and after three rings i hear the Openning Greating. Why i am not transferred to its voicemail.
i have configured in the callmanager that all busy, not answer and no coverage call goes to the voicemail but when the phone receives an outside call it is received by the Openning Greeting but not by the subscriber greeting. At the other hand when the call come from inside the subscriber greenting answer the call. Is it normal in this Unity Version 4.0.5
I have never had this problem with Unity 4.0.5 when integrated with CM4.x or 5.x.
I presume that you have the forward settings the same for both internal and external calls on the directory number of the device you are testing?
I would try using the Call Viewer application in the Switch Integration Tools section of the Unity Tools Depot (should be on the desktop of the server) to see if there is any difference displayed for internal and external calls.
I would also check the rules for forwarded calls under the Call Management > Call Routing to make sure that nothing has been configured to treat internal and external calls differently (there should not be by default).
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