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Community Member

PSTN Phone disconnects after on-hold for 25 seconds

Hi all,

My PSTN phone disconnects after 25 seconds when I put it on hold from my MGCP branch router.

I don't know what other information to provide here. Please ask questions.

Thanks in advance for helping out.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: PSTN Phone disconnects after on-hold for 25 seconds

Hi Shailendra,

Please try the following command on your gateway.

no mgcp timer receive-rtcp

From this good doc;

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_command_reference_chapter09186a00801a7f2e.html#wp1370227

Hope this helps!

Rob

4 REPLIES
VIP Super Bronze

Re: PSTN Phone disconnects after on-hold for 25 seconds

what do you mean by your pstn phone..?? Do you mean a call to the pstn or a call from the pstn..if this is it then do the following..

on your router turn on debugging..type the following in privilige mode...

debug isdn q931

term mon

place a test call and send the output of the debug

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Re: PSTN Phone disconnects after on-hold for 25 seconds

Hi thanks for taking the time to reply,

The call in or out to the PSTN was having the same problem.

The issue is resolved by the foll command:

no mgcp timer receive-rtcp

as suggested by Rob.

Hall of Fame Super Red

Re: PSTN Phone disconnects after on-hold for 25 seconds

Hi Shailendra,

Please try the following command on your gateway.

no mgcp timer receive-rtcp

From this good doc;

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_command_reference_chapter09186a00801a7f2e.html#wp1370227

Hope this helps!

Rob

Community Member

Re: PSTN Phone disconnects after on-hold for 25 seconds

Hi Rob,

Thanks. Spot on.

Did the job first time.

Regards

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