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Pushing a XML File and getting error.

We have call manager 4.0 and we have an ext 8100. This ext can be called by our staff and it will send a XML file to the phone which will give them a menu on the phone. However this is stopped working a week ago. We are now getting the following error CiscoIPPhoneError Number="1".

I do not know where to look nor what log files. Here is how this is setup

We have ext 8100 thats set up as a CTIport. We have a unix server that is associated to a username in call manager. On that username we have checked

Enable CTI Application Use

Enable CTI Super Provider

We have ext 8100 assigned to this username.

When someone calls from a phone we get 1 ring and then a busy signal. The server see's the call coming in and attempts to send teh XML file and it gets the above error.

1 REPLY
Bronze

Re: Pushing a XML File and getting error.

The following list gives possible CiscoIPPhoneError codes:

?Error 1 = Error parsing CiscoIPPhoneExecute object

?Error 2 = Error framing CiscoIPPhoneResponse object

?Error 3 = Internal file error

?Error 4 = Authentication error

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide_chapter09186a008062ff49.html#wp1033903

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