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Q on IP IVR

hi guys

i want to ask about cisco IP IVR, overview (all supported features)on this product, can it comes as standalone solution or just a component within IPCC, and how it could be deployed with CCM, please if there a link on this

thanks alot

1 REPLY
Hall of Fame Super Silver

Re: Q on IP IVR

"Cisco IP QM is used only in an IPCC Enterprise contact center while Cisco IP IVR can be

used in either an IPCC Enterprise contact center or a Cisco CallManager cluster without

IPCC Enterprise."

from this doc:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/ivr401gs.pdf

which should answer all of your questions.

HTH,

Chris

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