I have been tasked with installing QM for my company and this is my first time dealing with QM. This was ordered to have a Base Server and a Recording Server for Network Recording. This is for Compliance recording only. No desktop monitoring, etc. UCCX 9.0, CM 9.1. My question is on exactly which services are required where. If I am reading everything correctly I should only need:
Voice / Screen Services
Just looking to make sure I am reading everything correctly. I don't need the MediaSense Subscription Service anywhere since I an doing Network Recording and not MediaSense recording and I don't need Monitoring Services anywhere as that is for Server recording only, correct?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...