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New Member

QRT Soft Key on Cisco IP Phones

Hi Folks,

We have activated the QRT softkey on a lot of our CIsco IP phones for users to be able to report a call quality issue. Can someone advise how we can view the actual results of users pressing QRT i.e where is the data logged to?

We have tried searching RTMT but its very obscure what we are looking for?

PS. We are using CUCM 8.6 with 7942 and/or 7962 IP phones

New Member

Re: QRT Soft Key on Cisco IP Phones

QRT reports are downloaded using RTMT. Here is the process to download the logs:

Edit: Here is a good video which shows how to use the tool:

Hopt this helps.

QRT Soft Key on Cisco IP Phones


QRT can be rolled out in silent interface or interview interface mode. Silent mode is the default. Silent mode allows the end user to click the QRT softkey after an issue has occurred. The user receives an acknowledgement on the LCD screen of the phone setting them know that the data has been logged. Interview mode will require the user to select the type of problem from a simple menu of problems. The data captured is viewed with the Quality Reporting Viewer. The QRT Viewer is built in to the Cisco Unified Serviceability pages in CUCM versions  CUCM  does not have the QRT viewer in Cisco Unified Serviceability. The QRT viewer has now been moved to the Trace & Log Central portion of the Real-Time Monitoring Tool (RTMT)

Can you find the below link , please?.

Thank you

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