QRT Softkey doesnt work. Nothing happens when pressed. CM 7.1

[lundholmster]

2 problems.

1. After the upgrade from 4.x to 7.1 nothing happens when pressing the QRT Softkey. The users have the correct template and the Cisco Extended Functions is activated as well. I went through the user guides "manager features and services" and "unified communications manager system" , but it still doesnt work. 

2.When we were using version 4.x of CM we had an email sent out when someone pressed the QRT Softkey. The QTR button is set up to "interview" when someone presses it. No email is being sent out. This could be related to the other problem described above, but I have been unable to find anywhere in the documentation where you set up email notification.

Thanks

H

[Jonathan Schulenberg]

You need to look at the QRT report through RTMT. The closest you can get an email on may be the syslog alert that is generated when a QRT report is generated.

Displaying QRT Report Information in RTMT

If you have fully configured the QRT feature, including the service parameters required to turn on the problem description questions, then you may want to open a TAC case.

Configuration  Checklist for QRT

[lundholmster]

Hi,

I appreciate your help but I cant get to the links. I guess we're only a customer, not a partner.

Thanks

H

[Jonathan Schulenberg]

The links are from these two documents:

Cisco Unified Real-Time Monitoring  Tool Administration Guide, Release 7.1(2)

Cisco Unified Communications  Manager Features and Services Guide, Release 7.1(2)

[lundholmster]

Alright. So just trying to open the log files using the QRT Viewer I get the following error message(see attachment). Any ideas?

Thanks

[Jonathan Schulenberg · Accepted solution]

You should be using the Cisco Extended Functions Report and the file should start with qrt.

[lundholmster]

Thanks for all your help.

I found QRT report. some of them have no content and I get the same error on those files. Older QRT files work though.

I probably need to get the QRT logging to work properly.