What is the CCM version that you are running? In 4.X in order to have QRT you need to install Extended Functions; in 6.X it is a little bit different since the QRT viewer is not under serviceability, it was included on the RTMT tool; please check the following link (check the "Displaying QRT Report Information" section):
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.