Cisco IP phone 7912G-A is a Cisco Unified IP Phone 7912 with hardware update.7912G-A has an additional ethernet port for QM support whereas 7912G does not have.QM is supported only in the following phones and not on 7912G.
7940,7960,7970,7911G,7912G-A,7941G,7941G-GE,7961G,7961G-GE,7971G and IPCommunicator Soft Phone.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...