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New Member

Que Status Softkey?

Running CUCM 9.1 and documentations says Que status can be monitored via a PLK on select models.

How do you set a PLK on a 7911?  I have not seemed to find a Softkey that says Que status either.

Am I missing something?

Thanks

Kevin

3 REPLIES
Cisco Employee

Que Status Softkey?

PLK is not a softkey

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Que Status Softkey?

Thanks for your respose. I know PLK is not a sofkey but in some discussions and documentation is states you can configure a softkey as a Que Status and I have not seen that option anywhere. wondering what I am missing or if I am miss informed.

Thanks

Kevin

Hall of Fame Super Red

Que Status Softkey?

Hi Kevin,

HLOG is supported on both Softkey & PLK but Queue Status is "only"

supported on PLK;

Queue Status PLK

Queue status PLK is only supported with the following LCD display phones for both SCCP and SIP protocols:

  • 6921
  • 6941
  • 6945
  • 6961
  • 7911 G = wrong info
  • 7931 G
  • 7942 G
  • 7945 G
  • 7962 G
  • 7965 G
  • 7975 G
  • 8961
  • 8945
  • 8941
  • 9951
  • 9971

HLOG PLK

You  must configure phones that support hunt group logging in or out through  HLOG softkey or PLK. If a phone does not support HLOG softkey or PLK,  line members cannot log in from their phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_01000.html

The problem with this document is that 7911's don't support PLK's as they are single line

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

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