if i set unity to greeting and transfer to extension 2101 ,how to set unity or callmanager to check that if 2101 is busy it will backward to unity and anouncement to pstn-user that "right now it's not available, please wait for another contact", and then call to another extension
You can do a supervised transfer. If it rings, Unity can pull the call back. Otherwise, you have two options...
IPCC with scripts to run this type of operations or the poor mans IPCC.
- basically you need to setup CCM and Unity to work together.
- Define your extensions in this group. If the caller rings 2101, rings x times, goes to Unity, plays the greeting that they are on the phone, after the greeting, ring ext 2102, same thing.. ring x times, roll to Unity, play a greeting, (dont take the message) then roll to a phone again.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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