Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Question about B-ACD for CME ?????????????

I experience B-ACD question, need your kind help, pls refer to the belowing question and my solution. pls inform me if my configuration is fine.

Q:

4101 and 4201 for phone1, 4102 and 4202 for phone2.

4000 is the AA number, press 1 to sales, press 2 to CS, press 3 to extension, press 0 to operator(4001).

Sale:4101/4102, ephone-hunt pilot number 4100, press 1 first ring 4101 then 4102, final into queue, timeout to 4001。

CS:4201/4202 ephone-hunt pilot number 4200, press 2 first ring 4201 then 4202, final into queue, timeout to 4001.

I need DID as well, and the number which PSTN send to my office is 1234....

-----------------------

A:

voice translation-rule 1

rule 1 /1234\(....\)/ /\1/

voice translation-profile Strip

translate called 1

voice-card 2/1

translation-profile incoming Strip

dial-peer voice 1 pots (for Serve AA only)

service aa

incoming called-number 4000

port 2/1:23

dial-peer voice 2 pots (for DID)

incoming called-number .

destination-pattern 9.T

direct-inward-dial

port 2/1:23

!

!

ephone-dn 1

number 4101

!

ephone-dn 2

number 4201

!

ephone-dn 3

number 4102

ephone-dn 4

number 4202

!

ephone-dn 5

number 4001

!

ephone 1

mac-address 1111.1111.1111

button 1:1 2:2

!

ephone 2

mac-address 1111.1111.2222

button 1:3 2:4

!

ephone 3

mac-address 3333.3333.3333

button 1:5

!

ephone-hunt 1 sequential

pilot 4100

list 4101, 4102

!

!

ephone-hunt 2 sequential

pilot 4200

list 4201, 4202

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt0 4001 (for 0 to operator)

param aa-hunt1 4100

param aa-hunt2 4200

param number-of-hunt-grps 3

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 3

param menu-timeout 6

param dial-by-extension-option 3

param handoff-string aa

paramspace english language en

param operator 4001

param max-extension-length 4

param aa-pilot 4000

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _aa1_welcome.au

param call-retry-timer 15

param max-time-call-retry 600

param service-name queue

!

BTW, i don't know what to do for 'press 1 first.... final into queue,timeout to 4001' , if it means exceed the queue time, then go to 4001, what should i do for this?

And pls help me confirm the attaced configuration. Many Thanks

9 REPLIES
Hall of Fame Super Gold

Re: Question about B-ACD for CME ?????????????

I cannot really understand your question, please ask again in different words.

Community Member

Re: Question about B-ACD for CME ?????????????

Ok, I try to re-describe the question .

PLs use B-ACD in CME to achieve belowing goal:

(1)phone1's Ext number are 4101 and 4201 , phone2's Ext number are 4102 and 4202

(2)4000 is the pilot number which to active the B-ACD application, with the prompt "Thanks for calling ABC Int., press 1 to sales, press 2 to CS, press 3 to extension, press 0 to operator(4001)"

(3)Sale:4101/4102, ephone-hunt pilot number 4100.After the voice greeting, when user press 1, first ring 4101 then 4102, final into queue, timeout to 4001。

CS:4201/4202 ephone-hunt pilot number 4200, After the voice greeting, when user press 2, first ring 4201 then 4202, final into queue, timeout to 4001.

I need DID as well, and the number which PSTN send to my office is 1234....

Green

Re: Question about B-ACD for CME ?????????????

This is not a production environment.

Re: Question about B-ACD for CME ?????????????

Hi Zhang,

Your configuration seem right

only you can add these commands to your

dial-peer

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

For press 1 first you need to do the following:

Ephone hunt group

Description: Caller presses a specified digit to be connected to a group of extensions that has been designated an ephone hunt group. If all extensions in the hunt group are busy, calls are held in a call queue or sent to an alternate, configurable destination.

Requirements

An ephone hunt group must be established

Example

After dialing the number for a computer store, a caller presses 1 to be connected to an ephone hunt group that consists of phones in the sales department, or presses 2 to be connected to the hunt group for technical support, 3 to be connected to the hunt group for billing questions, or 0 to be connected to the operator hunt group.

And you have allready did this using this command:

param aa-hunt1 4100

After hearing the menu, when pressing 1, the user will be directed to 4100

which will ring then 4101 then 4102

So please try your configuration and specify any error mssg or strange behaviour during operation

Wish this be helpful

Hall of Fame Super Gold

Re: Question about B-ACD for CME ?????????????

hythamhadad , the incomplete command below, for that would be needed?

dial-peer

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

Re: Question about B-ACD for CME ?????????????

Hi Paolo,

for no vad:

With VAD, voice data packets fall into three categories: speech, silence, and unknown. Speech and unknown packets are sent over the network; silence packets are discarded. The sound quality is slightly degraded with VAD

So this point only is enhancement

dtmf-relay:

To specify how an H.323 gateway relays dual tone multifrequency (DTMF) tones between telephony interfaces and an IP network.

Wish this be clear

Only the dial-peer is to show that these commands to be related to a specified dial-peer

So consider these commands optional

But you can care about that follow

Hall of Fame Super Gold

Re: Question about B-ACD for CME ?????????????

hythamhadad,

I know all these things.

I was trying to have you reflect on the fact that B-ACD/AA, normally does not need any voip DP.

Re: Question about B-ACD for CME ?????????????

Hi,

Thanks for your information.

I said it was only for enhancement.

Hall of Fame Super Gold

Re: Question about B-ACD for CME ?????????????

No problem. The point is that it doesn't enhance anything because it does not apply to B-ACD/AA.

Sorry to be pedantic, but this is an high quality forum, and each post counts.

I've rated your post because it shows that you try hard to help the next person.

165
Views
14
Helpful
9
Replies
CreatePlease to create content