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question on call handlers

hi all,

scenario : calls get to one number it must be split it to 3 shared lines

step1 : creating DN in CUCM and forwarding to unity

Step2 : creating 2 system call handlers one for greetings and another for caller input

Step3 : creating call routing > forwarding rules > routing rules > forwarding number as DN

In step2 : callhandler 1 :- we will create call handler in caller input 1 for sales hotline extension , 2 for engineer Extension , 3 for operator

               callhandler 2 :-  we will create call handler for greetings like press 1 for sales press 2 to speak with one of our engineer ......... we will place call handler in this is : call handler1

in step3 :  in forwarding rules we will place call handler : callhandler 2

So when calls get to the DN it will route to unity , according to call handlers 1. it will play IVR and next by caller input call will place certain shared line

please help on my thinking and one more question how to record greetings ( not in greetings page bcoz my voice is not that much nice ) any for this

thanks in advance

karthik

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

question on call handlers

Karthik,

Is this Unity or Unity connection, what version?

Why do you need 2 call handlers and routing rules? 

Simply build 1 call handler with greeting and caller input on it, assign an extension to it that matches the DN in CUCM and there will be no need to use routing rule.

To record the greeting, you can do this in few ways:

  • via computer by invoking the action from admin page
  • via phone by invoking the action from admin page
  • By assigning an owner to the call handler and using greeting administrator, you can map greeting administrator as one of the caller inputs to this or any other call handler

HTH,

Chris

1 REPLY
Hall of Fame Super Silver

question on call handlers

Karthik,

Is this Unity or Unity connection, what version?

Why do you need 2 call handlers and routing rules? 

Simply build 1 call handler with greeting and caller input on it, assign an extension to it that matches the DN in CUCM and there will be no need to use routing rule.

To record the greeting, you can do this in few ways:

  • via computer by invoking the action from admin page
  • via phone by invoking the action from admin page
  • By assigning an owner to the call handler and using greeting administrator, you can map greeting administrator as one of the caller inputs to this or any other call handler

HTH,

Chris

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