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Question on CUE

I inherited a 2800 ISR with an AIM-CUE installed. When I execute the command: show software versions from the CUE console I get the following:

"Session closed"

I don't work with CUE often, but I am pretty sure the above output is a problem.

Any thoughts?

-Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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Question on CUE

Hi Bill,

Try this command

show software licenses
show software packages

if you still get "Session closed" then try call to voicemail

if you cannot get to voicemail, I suggest you hardware reset the AIM-CUE module
Power on or power off, reinsert the module, and make sure the module and the ISR router are tight
connected.


Or for some Unity version, It take longer time for to load.
The IOS boot first, but Unity are still loading for my UC 500, IOS 15.1

________________________________________________________
Health Unity Express

CCME#service-module in 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..

Cisco Unity Express 8.0.6
CUE is on UC500UC500

___________________________________________________
Unity Express being shutdown in progress

CCME#service-module in 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is being Shutdown
Service Module heartbeat-reset is enabled

CCME#

Service module in slot 0 shutting down in 105 seconds...
___________________________________________________________
After Unity Express showdown

CCME#service-module in 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module status is not available
____________________________________________________________
Reload Unity Express


CCME#service-module in 0/0 status
Service Module status is not available

That is my experience with UC 500, hope this help, thanks.

Henry

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