Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Question on phone log for call that was received by pick-up

Hi

I would like to confirm if there is any way for me to see the phone records of calls that I received via call pick-up. I have a mainline number which is in my pickup group, thus I can use the pick-up button on my phone to answer the call. However the received number is not reflected in my phone directory. Is it a fixed feature or it can be reconfigured?

I am using CM5.1

Thanks

4 REPLIES
Cisco Employee

Re: Question on phone log for call that was received by pick-up

unfortunately the phone does not differentiate the calls taken from pickup or direct calls. they all show the calling number the same

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Question on phone log for call that was received by pick-up

I see. However when I pick up a call eg, my colleague's, the calling number is not captured at my Received Call phone directory at all. The number only appears at my colleague's phone under Missed call.

Is that any way that the calling number can be captured at my phone after I pick up other people's calls?

Community Member

Re: Question on phone log for call that was received by pick-up

I'm using CM 6.1 and when I pick up calls from colleagues numbesr my phone stores that picked up call as a received call.

Community Member

Re: Question on phone log for call that was received by pick-up

I know this is an older post..But, I have the same issue with the call's not being logged in the received calls of the phones directory. I'm using CM 6.1

I looked for setting options everywhere but no luck. Is thier a paramerter value that needs to be changed to allow calls to be logged upon call pickup?

143
Views
0
Helpful
4
Replies
CreatePlease to create content