Unfortunately this is very common. Cisco tightened up access to code downloads on CCO about 6 months ago which has resulted in a lot of wailing and gnashing of teeth from my perspective. The tightened up access doesn't seem to understand when UCSS is active on a contract for example - therefore if my original service contract was taken out for CUCM version 6, I *should* have access to all subsequent releases. This doesn't however happen and I can't get to version 7 or version 8 downloads and causes me a whole load of wasted time and effort despite my service contract entitling me to them (and paying Cisco a lot of money every year for the privelege).
If you have a valid service contract for telephony platforms, then you should be able to download handset firmware. On the error message you mention above there is a contact email - if you drop them a line with your details, service contract numbers and the file you want to download, they should make the file available to you.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...