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"Enter Your ID" when external call transfer to voicemail

Hello,

When external calls transfer to voicemail caller get "Enter Your ID" not the greeting, calling internally works fine

Please see the attached config

 

Thanks

2 REPLIES
Bronze

Re: "Enter Your ID" when external call transfer to voicemail

I assume that you have the mailbox built for the number, assuming the PSTN based call comes in the same way...

 

The following from Unity Tools gives you a good way to see in real time what is going on assuming you dont know where to pull the logs from RTMT: http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Community Member

Re: "Enter Your ID" when external call transfer to voicemail

Sorry forgot to mention it is Call manager express 

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