"Voice Mail System is unavailable; try again later." on CUE
Yesterday I converted a CME v8.1 (2921 router) from a SIP trunk to a PRI feed. After successfully having tested inbound/outbound, etc. I packed up and on my way back to the office, the customer calls and says voicemail is no longer working. I called in, and sure enough, this is the message that plays:
"Voice Mail System is unavailable; try again later. For operator, press "0".
This happens whether you call into a DiD and they don't answer, or if you press the VM button from a phone.
I have compared the configuration on this router to other CME routers I have done to discover that the configuration is sound (or at least identical to other working configurations). I have reloaded both router and ISM-SRE-300-K9 modules, all to no avail.
I've ran debugs of trying to access VM from the button on the phone, as well as calling into a DiD. CME and CUE configs are attached, as well as the debug.
VRouter#show voicemail usage % Invalid input detected at '^' marker.
VRouter#show voice mail usage % Invalid input detected at '^' marker.
VRouter#show voice? voice
BUT THIS POST SAVED MY LIFE! THE CUSTOMER REPORTED THIS 5 MINUTES BEFORE QUITTING TIME. THIS POST GOT ME OUT OF THE JAM AND THEIR SITE BACK UP AND RUNNING. DELETED TWO VOICEMAIL BOXES (ON GUI. I WAS THINKING CLI AFTER READING THIS POST. WOULD HAVE SAVED ME SOME TIME IF YOU SAID TO DELETE THE VOICEMAIL BOXES USING THE GUI) AND THE SITE WAS REACHABLE AGAIN.
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