Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Re: Cisco Unified Communication Manager 7.1.3 Softkey Template

Hi

I would like to have the modify the softkey template to allow a call to be transferred when the dialed number rings, the options which are available are ring

How do I change this?

3 REPLIES
Cisco Employee

Re: Cisco Unified Communication Manager 7.1.3 Softkey Template

You cannot transfer a call unless you answer it, the only option would be to use idivert which send the call to VM.

If you want to transfer while ringing to anything else but VM that's not possible, that's why the transfer softkey is not available on that call state.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco Unified Communication Manager 7.1.3 Softkey Template

This feature is was available with Call Manager release 4.1 and also 6.0, is there a reason for this change?

Cisco Employee

Re: Cisco Unified Communication Manager 7.1.3 Softkey Template

It has never been available, there is no transfer softkey on ringing state

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
201
Views
0
Helpful
3
Replies