I am deploying an IPCC Express implementation right now utilizing the IP Phone Agent. Its working perfectly but the client has a request to show some type of notification on state on the main phone screen (7941)...whether its a softkey that shows Ready or Not Ready or any type of notification which would alleviate the user having to go into services to see their state.
Currently the only status indication for an IP Phone Agent is the status on the services. That is, the user needs to go into the services to view the status. There is no feature as of now to show the state in the main phone screen.
If you have a spare button on the 7941's you can assign a service (Login/Logout) to the button for 1 touch access;
Adding a Cisco IP Phone Service to a Phone Button
In addition to adding a Cisco IP Phone Service, so it is available to users on their phones, you can assign the service to a phone button that is configured as a service URL. This gives the user one-button access to the service without using the services button on the IP phone.
Perform the following steps to add a service to a service URL button:
1. Add the service to Cisco CallManager
2. Customize a phone button template by configuring a Service URL button
3. Add the customized phone button template to the phone
Only problem with idle url is that doesn't everyone have to have the idle url, or is there a way to just have it for a group of phones. Another option I have used is a workflow trigger that pushes an IP Service that displays stats such as ready-not ready state.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...