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Real Time Monitoring Tool for Linux fails Collecting Traces

We are running Cisco Unified Comminucations Manager (CUCM 8.6.2.22900-9) that provides

Real Time Monitoring Tool for Linux (RTMT 64bit, Module/Plugin Version 8.92(002)). 3rd party libraries are

- JRE: 1.7.0_21 Oracle Corporation

- JCLASS: v 4.50 K&L Group

- Xerces: v 1.1.1 Apache

- Time Zone Version: tzdata2012i

- Log4j: v 1.2.8 Apache

- Jidesoft: JIDE Ultimate Suite Version 2.5.7

This is Debian GNU/Linux 7.0 (Wheezy) while a similar setup with Ubuntu 12.04.2 LTS shows the same errors.

Running AnalysisManager > Tools > Collect Traces Now we experienced the following errors:

Status Summary:

Collecting traces from 1 nodes.

Download location is '/root/Cisco/RTMT/TraceCollection/2013-08-21_11-25-02/'.

...

Error - Download of 'SDL001_100_000011.txt.gzo' from '172.28.2.10' failed. Reason: Internal Error.  Please check logs for further details.

Error - Download of 'calllogs_00000002.txt.gzo' from '172.28.2.10' failed. Reason: Internal Error.  Please check logs for further details.

172.28.2.10: 0 files (0 Bytes) downloaded.

Collection completed: No files downloaded. 486 files failed to download.

Status Details:

Wed Aug 21 11:25:02 CEST 2013 172.28.2.10: getting list of files to download.

Wed Aug 21 11:25:07 CEST 2013 172.28.2.10: getting list of files successful.

486 files (110.94 Mbytes) will be downloaded.

...

Wed Aug 21 11:25:07 CEST 2013 Downloading 'calllogs_00000002.txt.gzo' from '172.28.2.10' to '/root/Cisco/RTMT/TraceCollection/2013-08-21_11-25-02/172.28.2.10/cm/trace/ccm/calllogs'.

Wed Aug 21 11:25:07 CEST 2013 Error - Download of 'calllogs_00000002.txt.gzo' from '172.28.2.10' failed. Reason: Internal Error.  Please check logs for further details.

.jrtmt/log/rtmt.log contains the following information:

...

2013-08-21 08:57:59,281 [Thread-21] INFO  rtmt.control - Server certificate cleared standard verification process. Hence trusted

2013-08-21 11:24:50,020 [AWT-EventQueue-0] FATAL rtmt.applet -  @ class com.cisco.ccm.serviceability.rtmt.mainui.JRightContentPanel ==>  : invalid frame generation-- path[1] :AnalysisManager path[2] :Collect Traces Now
2013-08-21 11:25:00,414 [SwingWorker-pool-1-thread-10] INFO  rtmt.control - Verify-server...
2013-08-21 11:25:00,414 [SwingWorker-pool-1-thread-10] INFO  rtmt.control - Certificate Verified against issuer's public key.Server certificate trusted!!!
2013-08-21 11:25:00,414 [SwingWorker-pool-1-thread-10] INFO  rtmt.control - Certificate Verified against issuer's public key.Server certificate trusted!!!
2013-08-21 11:25:00,414 [SwingWorker-pool-1-thread-10] INFO  rtmt.control - Certificate Verified against issuer's public key.Server certificate trusted!!!
2013-08-21 11:25:00,415 [SwingWorker-pool-1-thread-10] INFO  rtmt.control - Certificate Verified against issuer's public key.Server certificate trusted!!!
2013-08-21 11:25:00,415 [SwingWorker-pool-1-thread-10] INFO  rtmt.control - Server certificate cleared standard verification process. Hence trusted

Using Windows 7 and RTMT for Windows (Module/Plugin Version: 8.92(002)) the process succeeds. RTMT for Linux and System > Tools > Trace & Log Central > Collect Files is working. Analysis Manager can schedule Trace Collection. Is there difference in scope of the collected traces between Analysis Manager and Trace & Log Central?

Thanks

H. Riedel

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