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Reason Code Number

Can anyone tell me what each of these IPCCX reason codes can be described as

Reason Code 32,756

Reason Code 32,757

Reason Code 32,758

Reason Code 32,759

Reason Code 32,760

Reason Code 32,761

Reason Code 32,762

Reason Code 32,763

is there a way to report on all user defined reason codes as well?

1 REPLY
Super Bronze

Reason Code Number

Hi

Page 49 onwards of this guide has the codes listed : http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cda80ccxug-cm.pdf

In terms of reporting, it's possible to go to the 'detailed' tab of the Agent Not Ready Reason Code Summary report, and select 'Reason Code' as the filter. You can then multi-select reason codes you want to appear.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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