I have a customer on CME 4.x who is having issues with their received call listing. Whenever a call comes in and is transferred to another user, the received call shows up as the calling number of the transferring party, instead of the external caller. Is there a way around this to make sure that the external caller's number always shows up in the received call listing? I can't think of one myself, but I'm hoping that one of you out there has run into this before. Any help that you can offer would be greatly appreciated.
No, a consult transfer will always show the CLID of the person who trnasferred the call instead of the PSTN CLID. Whatever the IP Phone sees coming across it's display as the CLID will be what is shown in the Call History Logs.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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