Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Receiving VM while VM is set as no VoiceMail

Hello,

I have a CUCM 8.6 with a Cisco Unity, some users have under DN/VoiceMail: "No Voicemail", but still they are receiving Voicemail from some external calls, if we try to simulate the problem we cant.

And we can't remove the users extensions from Cisco Unity so that the extensions can still be reached from the AutoAttendant.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Receiving VM while VM is set as no VoiceMail

If they can be reached in Unity and you're allowing users to leave a message after the greeting, they can get VM, no workaorund for that.

Re-configure so they cannot take messages in Unity after the greeting.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Receiving VM while VM is set as no VoiceMail

If they can be reached in Unity and you're allowing users to leave a message after the greeting, they can get VM, no workaorund for that.

Re-configure so they cannot take messages in Unity after the greeting.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
104
Views
0
Helpful
1
Replies
CreatePlease to create content