Recommendations for Software that Reports on KPIs - CUCM
I am curious what folks use to monitor/manage prescribed KPIs in their Cisco UC environment. I am looking at the common KPIs (uptime, trunk utilization, various QoS items) and I would also like to monitor Normal Call Termination, Dropped/Failed calls, answer seizure ratio, trunk group availability ratio, etc..
Getting raw data isn't an issue. My customer wants something that will track key performance indicators daily, monthly, and quarterly. So, the tool needs to be able to trend. I have found a couple of tools to cover the basis w/ some manual intervention to plug gaps. I am wondering if anyone has a suggestion for a single tool that covers all bases well.
This is what Prime Collaboration Assurance was made for. I would try a demo of the latest version and see if it gets you all the reports you need. I know a lot of people have issues with the cost though.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...