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New Member

Record communications

Hello,

With CCME + Unity Express AIM or with CCME + SSAM (Stonevoice), is it possible to have on the phones (7960) a button to record the current communication ?.

Example : I'm on the phone with a customer. He say that he buy my product, so I push the button and I record all the detail of his order.

At the end of the call, the record of the communication is send by e-mail.

Is it possible ? without another third-application ?

2 REPLIES
New Member

Re: Record communications

anybody?

New Member

Re: Record communications

CME Live record feature together with Integrated messaging will provide similar functionality natively without third party software.

Live record will allow you to record a call conversation as a voicemail and Integrated messaging will allow you to recieved the voicemail as an attachment in email.

https://www.myciscocommunity.com/docs/DOC-1415;jsessionid=F54F62F008B9BB9707F22D770B4CA513

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