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New Member

Recording Calls with Unity

We are looking to upgrade a client to 7.x Unity and recording of calls came up. Does unity have a clean way to set up recording of a conversation by pressing a button to start/stop recording of calls without interupting a conversation with a client? If so do you have a link for the documentation explaining it?

Thanks

2 REPLIES
Cisco Employee

Re: Recording Calls with Unity

This is what Unity can do

Using Live Record Capability with Unity

Version 4.0(5) and Greater

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Recording Calls with Unity

This is good info but when the user is going through the steps the end party would be placed on hold briefly while setting this up. I was wondering if there is a way to not do this and the system set it up in the background so that there is no interruption during the call.

Thanks

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