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Recording Calls with Unity

darylpotts
Level 1
Level 1

We are looking to upgrade a client to 7.x Unity and recording of calls came up. Does unity have a clean way to set up recording of a conversation by pressing a button to start/stop recording of calls without interupting a conversation with a client? If so do you have a link for the documentation explaining it?

Thanks

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

This is what Unity can do

Using Live Record Capability with Unity

Version 4.0(5) and Greater

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

This is good info but when the user is going through the steps the end party would be placed on hold briefly while setting this up. I was wondering if there is a way to not do this and the system set it up in the background so that there is no interruption during the call.

Thanks

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